While PC Smart Hosting strives to ensure service availability to you at all times, we shall not in any event be liable for interruption of service or "Downtime" caused by reasons beyond our control. This includes but is not limited to natural disasters, planned server maintenance, hardware failure, mass-network disruptions including Dos/DDoS attacks, or issues affecting a segment of the Datacentre facility.

In addition, we will not be held liable for downtime caused by breach of our TOS/AUP and over usage of your bandwidth quota.

Network Uptime SLA

We strive to provide 99.9% or greater network availability, counted each calendar month, excluding planned maintainence.

Should we fail to meet this figure, customers are eligible to have their account credited, based on the percentage of downtime. Credits are given out on a case-per-case basis, just open a ticket with Billing. This credit will be applied to your billing account, and can be used against your next invoice.

99.89% - 99.5% Uptime = 5% credit
99.4 - 99% Uptime = 15% Credit
Less than 99% Uptime = 1 full month's credit

Credits under our Uptime SLA are available on a case-per-case basis. You must submit a ticket to Billing within 10 days of the Date/Time you believe your service was affected by prolonged downtime.